ITIL Service Infrastructure Management | ITIL Service Management is the most recognized framework for IT service management in the world. Delivering a cohesive set of best-practice guidance drawn from public and private sectors internationally, ITIL helps service providers with best-practice guidance on the provision of quality IT services, and the processes, functions and other capabilities needed to support them to implement service management.
Benefits it infrastructure management
ITIL provides a systematic and professional approach to the management of IT services. Adopting its guidance offers users a huge range of benefits that include:
Reduced costs
Improved value creation
Improved IT services through the use of proven best-practice processes
Improved customer satisfaction through a more professional approach to service delivery
Alignment with business needs, including the development of a business perspective
Improved productivity
High-quality IT services that benefit the business customer
A balanced and flexible approach to service provision
Well-designed services which meet customers' needs - now and in the future
Ability to adopt and adapt to reflect business needs and maturity.
IT Infrastructure Definition
Infrastructure is basic physical and organizational structures needed for the operation of a society or enterprise, or the services and facilities necessary for an economy to function. It can be generally defined as the set of interconnected structural elements that provide framework supporting an entire structure of development. It is an important term for judging a country or region's development.
The term typically refers to the technical structures that support a society, such as roads, bridges, water supply, sewers, electrical grids, telecommunications, and so forth, and can be defined as "the physical components of interrelated systems providing commodities and services essential to enable, sustain, or enhance societal living conditions."
Viewed functionally, infrastructure facilitates the production of goods and services, and also the distribution of finished products to markets, as well as basic social services such as schools and hospitals; for example, roads enable the transport of raw materials to a factory. In military parlance, the term refers to the buildings and permanent installations necessary for the support, redeployment, and operation of military forces.